Locker Delivery System Trialled by Toll

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by Paul Smith | AFR  | Technology 

Toll Group has agreed to trial the Auto-mated Delivery Asset Manager (ADAM) locker system provided by Mark Bouris-led TZ Ltd to increase delivery options it can offer to the growing number of online shoppers. Based on the success of the trial, Toll Consumer Delivery may add the secure locker system to Its Nparcel collection network, which was established last September to facilitate parcel deliveries through a national newsagency. The lockers remove the inconvenience of waiting at home to sign for a parcel delivery.

Last year Toll revealed plans to put a greater focus on the online retail sector, with an aim of building a network of more than 3000 online shopping pick-up points across the country. It aims to increase flexibility, with package recipients to be offered a choice of delivery time, weekend deliveries and alternative retail location parcel pickup.

TZ’s ADAM lockers appear to be a natural addition to this portfolio. In a statement, TZ said Toll Consumer Delivery’s customers covered by the trial would be given greater options for convenient, localised pick-up points, many of which would be open 24 hours a day, seven days a week. TZ has already begun deploying its ADAM lockers in numerous locations around the country, including a recent partnership to begin installing them in petrol stations and convenience stones.

TZ executive chairman Mark Bouris said Toll was the first of several carrier companies in negotiations to begin trials tithe locker delivery system. He said the lockers were meeting a market demand for better deliver optimal. at the same time as retailers were looking to expand their online footprint, Negotiations between two companies had been ongoing for almost a year before Monday’s announcement, and Mr Bouris said bath sides agreed on the importance of secure lockers in the delivery ecosystem. ‘What people want is a location near their home or office where they can pick up their packages securely any time of the day.

We are enabling consumers to get what they want when they want it without having to wait for a package or reschedule a delivery, They will have a choice and that’s what online retail is all about choice and flexibility,” Mark Bouris said.

“Toll is a sleeping giant in the retail delivery environment. It is a huge logistics organisation and they obviously see the opportunity and realise that it is impossible to do a complete solution without lockers. It takes time and patience to build all the relationships and finally we have got there.”

Mr Bouris said the pace of change in the bed retail sector meant businesses around Asia were watching Australia to see how the e-commerce logistics sector developed.

Late last year Goggle acquired Canadian startup BufferBox which offers storage lockers for deliveries, and he said the advances here would shape the evolving industry. ‘This is huge, people view it as a technology story from a small company, but really it is a revolutionary change in the logistics industry,” Mr Bouris said.

Mr Bouris praised Toll for its open approach to TZ’s offering. He said the company never sought to insist on an exclusive arrangement. as it recognised that a holistic delivery approach for online retailers was central to TZ’s business model.